Legal · GDPR Compliant
Privacy & Cookie
Policy
Last updated: January 2026 · England & Wales
In plain words: DivineHealingSouls collects only what is necessary to provide our healing services and communicate with you. We never sell your data, never share it without your consent, and you can request deletion at any time.
1. Data Controller
DivineHealingSouls is the data controller responsible for your personal data under UK GDPR and the Data Protection Act 2018.
2. What Data We Collect
We collect only the minimum personal data needed to provide our services:
- Contact & enquiries: First name, email address (optional), and message content when you use our contact form
- Reviews: Name, location, star rating, and review text you submit voluntarily — displayed only after moderation approval
- Session data: Anonymous visit data (pages viewed, time on site) used only to improve the website
- Cookie preferences: Your acceptance or refusal of non-essential cookies, stored locally in your browser
We do not collect payment information, sensitive personal data, or any data from children under 16.
3. How We Use Your Data
- To respond to your enquiries, booking requests, and messages
- To provide and deliver our channeled energy healing services
- To display reviews you have voluntarily submitted and approved
- To understand how visitors use our website and improve the experience
- To comply with our legal and regulatory obligations
We will never use your data for unsolicited marketing without your explicit consent.
4. Legal Basis for Processing
- Legitimate interests — responding to enquiries and improving our services
- Consent — for reviews, cookies, and any marketing communications
- Contract — when delivering healing sessions you have booked
- Legal obligation — where required by UK law
5. How Long We Keep Your Data
- Contact messages: Up to 2 years, or until you request deletion
- Reviews: For as long as they are displayed on the site, or until you request removal
- Analytics data: Anonymised — no personally identifiable information is stored
- Cookie preferences: Stored in your browser for up to 12 months
6. Cookie Policy
Cookies are small text files stored on your device. We use only the following:
Essential cookies
- dhs_cookie — stores your cookie consent preference (localStorage). Duration: 12 months. No personal data stored.
Analytics (only if accepted)
- Anonymous visit data to understand how visitors use our site. No personally identifiable information is collected or shared with third parties.
We do not use: advertising cookies, social media tracking pixels, or any third-party marketing cookies. Your healing journey is private.
You can withdraw cookie consent at any time by clearing your browser's localStorage or using your browser's cookie settings.
7. Third Parties
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We may share data only in the following limited circumstances:
- Hosting provider: Our website host (Burtinet.com) processes data solely to provide server infrastructure. They are contractually bound to protect your data.
- Email delivery: If you contact us, your message is delivered to our inbox via our secure mail server.
- Legal requirement: If required by law or court order.
All third parties we work with are contractually obligated to handle your data in accordance with UK GDPR.
8. Your Rights (UK GDPR)
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Restrict
Ask us to limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a portable, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact us at info@divinehealingsouls.co.uk. We will respond within 30 days.